Industrial Project Implementation Specialist
Customer Success
Account Management
São Paulo, SP
Hybrid
TRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. We’ve fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients.
Project Management: Manage all project stages, ensuring that deadlines and deliverables are met within the stipulated timeframe
Client Alignment Meetings: Conduct alignment meetings with clients, define deadlines and deliverables, and ensure the quality of project implementation
Technical Asset List Review: Review the technical asset list, ensuring that all necessary information is available for a safe and effective project implementation
Process Mapping: Conduct a full process mapping of the client's operations, identifying key performance indicators, key users, and internal champions to drive project adoption
Master Field Installation Plan: Develop the Master Field Installation Plan, a technical reference document that will guide the installation process, prioritize sensor placement, and include the necessary regulatory standards to ensure proper sensor installation
Structured Handoff: Ensure a well-structured handoff process, guaranteeing the complete transfer of information to internal teams and securing the project's long-term success
Continuous Improvement: Collaborate with cross-functional teams to enhance system implementations and provide feedback on product development, ensuring solutions effectively meet industrial client needs
Bachelor’s degree in Engineering (Mechanical, Electrical, Production, Mechatronics, Automation)
Strong knowledge of Maintenance and Reliability Project Management
Solid troubleshooting skills with expertise in real-time monitoring
Problem-solving mindset with a proactive approach to continuous improvement
Excellent communication skills for client training and documentation purposes
Knowledge of maintenance performance indicators (MTTR, MTBF, MTTA, among others)
Proficiency in Project Management Software and Project Management Methodologies (MS Project)
Knowledge of CRM systems (HubSpot)
Advanced/Fluent proficiency in English and Spanish.
• Competitive salary and stock options
• Optional fully funded English / Spanish courses
• 30 days of paid annual leave
• Education and courses stipend
• Employee Giving
• Earn a trip anywhere in the world every 4 years
• Day off during the week of your birthday
• Up to R$1.000/mo for meals and remote work allowance
• Health plan with national coverage and without coparticipation
• Dental Insurance: we help you with dental treatment for a better quality of life.
• Gympass and Sports Incentive: R$300/mo extra if you practice activities
If you want to build a ship, don't organize people to collect wood, assign them tasks, and give orders. Instead, teach them to long for the vast and endless sea.
Antoine Saint-Exupery