Senior Customer Success Manager
Customer Success
Account Management
São Paulo, SP
On-site
TRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. We’ve fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients.
At TRACTIAN, you'll break boundaries, question convention, and collaborate with top talent to drive real change. As a part of our growth-stage startup, you’ll work alongside the founders, shaping the vision, products, and experiences that will define the future of industrial tech.
Oversee the successful implementation and adoption of our solutions within enterprise accounts.
Lead strategic discussions and planning sessions to align our solutions with the client's business goals.
Analyze and report on account health, expansion opportunities, and risk factors.
Develop and maintain close relationships with key stakeholders and decision-makers.
Deliver insights and recommendations to improve product usage and satisfaction.
Collaborate with the technical team to address client-specific requirements.
Ensure contract renewal and manage commercial negotiations.
Bachelor’s degree in Business, Engineering, or a related field.
Extensive experience in customer success or account management, preferably with enterprise accounts.
Proven ability to manage large-scale projects and implementations.
Strong analytical skills and proficiency in reporting and account analysis.
Excellent communication and relationship-building skills.
Deep understanding of customer success metrics and strategies.
Proficiency in HubSpot CRM or similar tools.
Prior experience in B2B Enterprise Sales roles.
Advanced degree in a relevant field.
Fluent in English.
• Competitive salary and stock options
• Optional fully funded English / Spanish courses
• 30 days of paid annual leave
• Education and courses stipend
• Earn a trip anywhere in the world every 4 years
• Day off during the week of your birthday
• Up to R$1.000/mo for meals and remote work allowance
• Health plan with national coverage and without coparticipation
• Dental Insurance: we help you with dental treatment for a better quality of life.
• Gympass and Sports Incentive: R$300/mo extra if you practice activities
If you want to build a ship, don't organize people to collect wood, assign them tasks, and give orders. Instead, teach them to long for the vast and endless sea.
Antoine Saint-Exupery