Senior Customer Success Manager
Customer Success
Account Management
São Paulo, SP
#LI-IM1
#LI-Onsite
Why join us
TRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. We’ve fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients.
At TRACTIAN, you'll break boundaries, question convention, and collaborate with top talent to drive real change. As a part of our growth-stage startup, you’ll work alongside the founders, shaping the vision, products, and experiences that will define the future of industrial tech.
Customer at TRACTIAN
The Customer team is the driving factor behind lifetime value, retention and expasion at Tractian. We focus on expanding inside existing customers, crosselling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, Unilever, Suzano, PepsiCo, and others. Every member of our team directly affects the results of our clients. As part of this team, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes.
What you'll do
As a Customer Success Manager for Enterprise Accounts, you will manage and foster relationships with our key enterprise clients to ensure their success with our solutions. This role involves understanding the unique requirements of large-scale enterprises, overseeing the implementation of projects, providing strategic guidance, and ensuring the expansion and retention of our core customers.
Responsibilities
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Oversee the successful implementation and adoption of our solutions within enterprise accounts.
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Lead strategic discussions and planning sessions to align our solutions with the client's business goals.
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Analyze and report on account health, expansion opportunities, and risk factors.
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Develop and maintain close relationships with key stakeholders and decision-makers.
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Deliver insights and recommendations to improve product usage and satisfaction.
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Collaborate with the technical team to address client-specific requirements.
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Ensure contract renewal and manage commercial negotiations.
Requirements
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Bachelor’s degree in Business, Engineering, or a related field.
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Extensive experience in customer success or account management, preferably with enterprise accounts.
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Proven ability to manage large-scale projects and implementations.
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Strong analytical skills and proficiency in reporting and account analysis.
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Excellent communication and relationship-building skills.
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Deep understanding of customer success metrics and strategies.
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Proficiency in HubSpot CRM or similar tools.
Bonus Points
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Prior experience in B2B Enterprise Sales roles.
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Advanced degree in a relevant field.
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Fluent in English.
COMPENSATION
• Competitive salary and stock options
• Optional fully funded English / Spanish courses
• 30 days of paid annual leave
• Education and courses stipend
• Earn a trip anywhere in the world every 4 years
• Day off during the week of your birthday
• Up to R$1.000/mo for meals and remote work allowance
• Health plan with national coverage and without coparticipation
• Dental Insurance: we help you with dental treatment for a better quality of life.
• Gympass and Sports Incentive: R$300/mo extra if you practice activities
If you want to build a ship, don't organize people to collect wood, assign them tasks, and give orders. Instead, teach them to long for the vast and endless sea.
Antoine Saint-Exupery