Enterprise Customer Success Engineer
Customer Success
Account Management
São Paulo, SP
On-site
Why join us
TRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. We’ve fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients.
At TRACTIAN, you'll break boundaries, question convention, and collaborate with top talent to drive real change. As a part of our growth-stage startup, you’ll work alongside the founders, shaping the vision, products, and experiences that will define the future of industrial tech.
Customer at TRACTIAN
The Customer team is the driving factor behind lifetime value, retention and expasion at Tractian. We focus on expanding inside existing customers, crosselling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, Unilever, Suzano, PepsiCo, and others. Every member of our team directly affects the results of our clients. As part of this team, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes.
What you'll do
As an Enterprise Customer Success Engineer, you will be a strategic partner for large industrial clients, leveraging TRACTIAN’s solutions to optimize their operations, reduce downtime, and achieve long-term success.
Responsibilities
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Partner with enterprise clients to develop and execute strategic maintenance plans.
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Conduct in-depth training for operational teams and executives, ensuring seamless adoption of TRACTIAN solutions.
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Collaborate with client teams on the factory floor to resolve complex maintenance challenges.
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Lead Quarterly Business Reviews (QBRs) to demonstrate value, share insights, and uncover growth opportunities.
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Serve as a liaison between client teams and internal engineering to address advanced technical issues.
Requirements
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Bachelor’s degree in Engineering (Mechanical, Electrical, or Production) or equivalent experience.
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5+ years of experience in industrial environments, with roles as a production or maintenance supervisor preferred.
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Extensive knowledge of predictive maintenance and factory floor operations.
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Exceptional interpersonal skills with experience working with C-level executives and factory teams.
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Data-driven mindset with strong problem-solving skills and technical expertise.
COMPENSATION
• Competitive salary and stock options
• Optional fully funded English / Spanish courses
• 30 days of paid annual leave
• Education and courses stipend
• Earn a trip anywhere in the world every 4 years
• Day off during the week of your birthday
• Up to R$1.000/mo for meals and remote work allowance
• Health plan with national coverage and without coparticipation
• Dental Insurance: we help you with dental treatment for a better quality of life.
• Gympass and Sports Incentive: R$300/mo extra if you practice activities
If you want to build a ship, don't organize people to collect wood, assign them tasks, and give orders. Instead, teach them to long for the vast and endless sea.
Antoine Saint-Exupery