Mid-Market Customer Success Engineer
Customer Success
Account Management
São Paulo, SP
On-site
Why join us
TRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. We’ve fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients.
At TRACTIAN, you'll break boundaries, question convention, and collaborate with top talent to drive real change. As a part of our growth-stage startup, you’ll work alongside the founders, shaping the vision, products, and experiences that will define the future of industrial tech.
Customer at TRACTIAN
The Customer team is the driving factor behind lifetime value, retention and expasion at Tractian. We focus on expanding inside existing customers, crosselling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, Unilever, Suzano, PepsiCo, and others. Every member of our team directly affects the results of our clients. As part of this team, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes.
What you'll do
As a Mid-Market Customer Success Engineer, you will build strategic partnerships with mid-sized industrial clients, helping them maximize the value of TRACTIAN’s solutions and achieve measurable results in their maintenance operations.
Responsibilities
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Lead tailored onboarding programs for mid-market clients, focusing on predictive maintenance and operational efficiency.
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Act as a trusted advisor, providing on-site and remote support to improve maintenance workflows and reduce downtime.
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Develop success plans in collaboration with client teams, aligning TRACTIAN solutions with their operational goals.
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Visit factory floors to identify areas for optimization and offer practical solutions.
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Analyze client data to uncover insights and recommend process improvements.
Requirements
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Bachelor’s degree in Engineering (Mechanical, Electrical, or Production) or equivalent experience.
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3-5 years in maintenance, production, or industrial environments, with prior experience as a supervisor or coordinator.
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Proven ability to work directly with factory teams and decision-makers to implement technical solutions.
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Strong analytical skills for interpreting operational data and identifying trends.
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Experience with CRM systems and maintenance management tools is advantageous.
COMPENSATION
• Competitive salary and stock options
• Optional fully funded English / Spanish courses
• 30 days of paid annual leave
• Education and courses stipend
• Earn a trip anywhere in the world every 4 years
• Day off during the week of your birthday
• Up to R$1.000/mo for meals and remote work allowance
• Health plan with national coverage and without coparticipation
• Dental Insurance: we help you with dental treatment for a better quality of life.
• Gympass and Sports Incentive: R$300/mo extra if you practice activities
If you want to build a ship, don't organize people to collect wood, assign them tasks, and give orders. Instead, teach them to long for the vast and endless sea.
Antoine Saint-Exupery