Senior Field Analyst
Customer Success
Field Engineering
São Paulo, SP
On-site
Why join us
TRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. We’ve fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients.
Customer at TRACTIAN
The Customer team is the main driver of long-term value, retention, and expansion at Tractian. Our focus is on growing within our existing customer base, cross-selling different products, and strengthening relationships with current accounts. Our Enterprise customers include Fortune 500 companies such as Hyundai, Bosch, Unilever, Suzano, and PepsiCo, among others. Each member of our team has a direct impact on our customers’ results. As part of this team, you will work closely with customers to understand their needs and help create solutions that improve their maintenance processes.
What you'll do
As a Field Analyst, you will be the company’s representative at customer sites, responsible for installing our products and providing on-site support. This role requires a combination of technical expertise and customer service skills to ensure successful installations, ongoing maintenance, and effective troubleshooting of our solutions, while building positive customer relationships and ensuring technical reliability.
Responsibilities
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Perform on-site installation and configuration of our software and hardware solutions;
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Train customers on the proper use and maintenance of the installed products;
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Provide on-site technical support and perform troubleshooting when needed;
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Coordinate with production teams to ensure timely delivery and installation of materials;
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Document installation processes and customer interactions in HubSpot CRM;
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Revisit customer sites for routine maintenance inspections and follow-ups;
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Ensure compliance with safety regulations and company installation standards.
Requirements
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Solid experience with on-site installations and in-person technical support in technology-driven environments;
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Knowledge of mechanical and electrical systems relevant to our products;
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Strong organizational and time management skills;
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Ability to work independently and efficiently manage on-site responsibilities;
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Excellent interpersonal skills and aptitude for training customers;
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Proficiency in technical documentation and CRM software.
Bonus Points
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Certifications in electrical, mechanical, or related fields;
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Availability for frequent travel for installations and on-site support;
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Fluency in English.
Compensation & Benefits
• Competitive salary and stock options
• 30 days of paid annual leave
• Education and courses stipend
• Earn a trip anywhere in the world every 4 years
• R$1.035/month for meals allowance
• Health plan with national coverage and without coparticipation
• Dental Insurance: we help you with dental treatment for a better quality of life.
• Gympass and Sports Incentive: R$300/mo extra if you practice activities
See also
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Enterprise Customer Success Engineer
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Industrial Project Implementation Specialist
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Tractian Ranked #24 Fastest-Growing Company in North America
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