Senior Field Analyst
Customer Success
Field Engineering
São Paulo, SP
#LI-IM1
#LI-Onsite
Why join us
TRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. We’ve fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients.
At TRACTIAN, you'll break boundaries, question convention, and collaborate with top talent to drive real change. As a part of our growth-stage startup, you’ll work alongside the founders, shaping the vision, products, and experiences that will define the future of industrial tech.
Customer at TRACTIAN:
The Customer team is the driving factor behind lifetime value, retention and expasion at Tractian. We focus on expanding inside existing customers, crosselling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, Unilever, Suzano, PepsiCo, and others. Every member of our team directly affects the results of our clients. As part of this team, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes.
What will you do:
As a Field Analyst, you will be the face of our company at client locations, responsible for the installation of our products and providing on-site support. Your role requires a blend of technical prowess and customer service skills to ensure successful setup, maintenance, and troubleshooting of our solutions, fostering positive client relationships and technical reliability.
Responsibilities
- •
Perform on-site installation and configuration of our software and hardware solutions.
- •
Train clients on the proper use and maintenance of installed products.
- •
Provide on-site technical support and troubleshooting as required.
- •
Coordinate with production teams to ensure timely delivery and setup of materials.
- •
Document installation processes and client interactions in HubSpot CRM.
- •
Revisit sites for routine maintenance checks and client follow-ups.
- •
Ensure compliance with safety regulations and company installation standards.
Requirements
- •
Bachelor’s degree in a technical discipline such as Electrical or Mechanical Engineering, or Industrial Engineering.
- •
Solid experience with on-site installations and support in a tech environment.
- •
Knowledge of mechanical and electrical systems relevant to our products.
- •
Strong organizational and time management skills.
- •
Ability to work independently and manage on-site responsibilities effectively.
- •
Excellent interpersonal skills and the ability to provide training to clients.
- •
Proficiency in technical documentation and CRM software.
Bonus points
- •
Certifications in electrical, mechanical, or related fields.
- •
Willingness to travel extensively for installations and support.
- •
Fluent in English.
COMPENSATION
• Competitive salary and stock options
• Optional fully funded English / Spanish courses
• 30 days of paid annual leave
• Education and courses stipend
• Earn a trip anywhere in the world every 4 years
• Day off during the week of your birthday
• Up to R$1.000/mo for meals and remote work allowance
• Health plan with national coverage and without coparticipation
• Dental Insurance: we help you with dental treatment for a better quality of life.
• Gympass and Sports Incentive: R$300/mo extra if you practice activities
If you want to build a ship, don't organize people to collect wood, assign them tasks, and give orders. Instead, teach them to long for the vast and endless sea.
Antoine Saint-Exupery