Senior Industrial Automation Implementation
Customer Success
Technical Support
São Paulo, SP
#LI-IM1
On-site
Why join us
TRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. We’ve fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients.
At TRACTIAN, you'll break boundaries, question convention, and collaborate with top talent to drive real change. As a part of our growth-stage startup, you’ll work alongside the founders, shaping the vision, products, and experiences that will define the future of industrial tech.
Customer at TRACTIAN
The Customer team is the driving factor behind lifetime value, retention and expasion at Tractian. We focus on expanding inside existing customers, crosselling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, Unilever, Suzano, PepsiCo, and others. Every member of our team directly affects the results of our clients. As part of this team, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes.
What you'll do
As a Senior Automation Engineer, you will be responsible for reviewing and optimizing technical proposals to ensure alignment with the company’s capabilities and technical requirements, supporting the proper field installation and system integration. You will manage the implementation process, including the integration of sensors, PLCs, and frequency inverters, ensuring that the solutions are robust, scalable, and meet client demands. Additionally, you will oversee the go-live phase, validate system functionality, and provide post-implementation technical support.
Responsibilities
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Review and adjust technical proposals developed by the Sales team, ensuring they align with the company's capabilities and the required technical specifications, thereby supporting the technical implementation and correct field installation;
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Verify the compatibility of system integrations (sensors, PLCs, Frequency Inverters, etc.) within the client’s environment, ensuring that the solutions are robust and scalable;
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Participate in client meetings to better understand their demands and translate these needs into viable technical solutions;
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Manage the implementation schedule, ensuring that the stages are completed within the established deadlines and that the system functions properly;
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Supervise the application and go-live phase of the implemented systems, validating the correct functioning of sensors, PLCs, and monitoring systems;
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Work closely with the Data Science, Hardware, and Platform teams to develop, optimize, and implement features that add value to the solutions;
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Provide post-implementation technical support, helping to resolve technical issues or make adjustments when necessary;
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Collaborate with other teams in the company, such as Technical Support and Product Engineering, to ensure that the developed solutions are aligned with the company's capabilities and innovations;
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Help identify opportunities for upsell or additional improvements in projects, based on technical understanding and customer feedback.
Requirements
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+5 Years of Industrial Experience, preferably with a background in Industrial Automation and Project Management;
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Familiarity with handling and programming (Ladder Logic) various PLC brands (Siemens, Allen-Bradley/Rockwell, Schneider Electric, Mitsubishi, etc.);
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Experience with SCADA, DCS, or other supervisory and control systems;
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Knowledge of industrial communication protocols such as Modbus, EtherNet/IP, Profibus, or OPC UA for sensor and controller integration;
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Experience with instrumentation and sensor sizing (level, pressure, flow, humidity, etc.);
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Ability to work with measurement and control systems for electrical and mechanical variables;
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Willingness to travel to client plants and ability to conduct technical demonstration meetings;
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Managing technical projects (scope, implementation schedule, technical sizing, and structural review) alongside the Sales team;
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Strong communication and negotiation skills, with exceptional ability to present solutions to complex problems.
Bonus Points
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CMVP Certification;
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PMP Certification;
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Experience in asset monitoring;
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Fluency in English and Spanish.
COMPENSATION
• Competitive salary and stock options
• Optional fully funded English / Spanish courses
• 30 days of paid annual leave
• Education and courses stipend
• Earn a trip anywhere in the world every 4 years
• Day off during the week of your birthday
• Up to R$1.000/mo for meals and remote work allowance
• Health plan with national coverage and without coparticipation
• Dental Insurance: we help you with dental treatment for a better quality of life.
• Gympass and Sports Incentive: R$300/mo extra if you practice activities
If you want to build a ship, don't organize people to collect wood, assign them tasks, and give orders. Instead, teach them to long for the vast and endless sea.
Antoine Saint-Exupery