Implementation Specialist
Customer Success
Account Management
Mexico City, D.F.
Hybrid
TRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. We’ve fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients.
At TRACTIAN, you'll break boundaries, question convention, and collaborate with top talent to drive real change. As a part of our growth-stage startup, you’ll work alongside the founders, shaping the vision, products, and experiences that will define the future of industrial tech.
Conduct discovery sessions to understand client goals and operational needs, translating them into actionable specifications and optimized workflows.
Lead end-to-end implementation projects, ensuring timely delivery, resource alignment, and quality standards while maintaining open communication to align stakeholder expectations.
Develop and manage project plans with key milestones, risk mitigation strategies, and clear deliverables, providing regular updates and adapting plans as needed.
Configure and deploy asset and maintenance management solutions (CMMS/EAM), including enterprise system integrations via APIs to ensure seamless data flow.
Perform rigorous testing to validate solution effectiveness and compliance while collaborating with technical teams to resolve challenges and implement best practices.
Deliver hands-on training and develop materials to drive user adoption and empower clients.
Provide ongoing support, troubleshooting issues, and driving continuous improvements based on client feedback to enhance performance and satisfaction.
Partner with customer success teams to ensure long-term retention and maximize value for clients.
Certification in project management (e.g., PMP) or maintenance/reliability (e.g., CMRP, CAMA), with proven experience in cloud-based CMMS/EAM platforms, system configurations, and integrations.
Strong understanding of Lean Manufacturing and Six Sigma principles to drive process improvements and efficiency.
Experience with SAP PM/MM integration.
Ability to manage multiple projects simultaneously while meeting deadlines and maintaining high-quality standards.
Excellent analytical, problem-solving, and communication skills to work collaboratively with clients and internal teams.
Proficiency in API-based integrations, data management practices, and developing user-friendly documentation.
Willingness to travel as needed to support implementation projects and client needs.
• Competitive salary and stock options
• GymPass so you don't sit/work all day
• 15 days of paid annual leave
• Optional fully funded English / Portuguese courses
• Carnet Card: $2,800mxn/mo for groceries and food
• Earn a trip anywhere in the world every 4 years
• Day off during the week of your birthday
If you want to build a ship, don't organize people to collect wood, assign them tasks, and give orders. Instead, teach them to long for the vast and endless sea.
Antoine Saint-Exupery