Senior Customer Success Engineer - TracOS
Customer Success
Account Management
Mexico City, D.F.
#LI-IM1
On-site
TRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. We’ve fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients.
At TRACTIAN, you'll break boundaries, question convention, and collaborate with top talent to drive real change. As a part of our growth-stage startup, you’ll work alongside the founders, shaping the vision, products, and experiences that will define the future of industrial tech.
Develop and maintain close relationships with key customers.
Provide technical expertise during client meetings and product demonstrations.
Collaborate with sales and engineering teams to customize solutions for enterprise clients.
Monitor and analyze product performance within client environments, offering solutions for optimization.
Lead technical discussions with clients regarding product updates and future needs.
Facilitate product training sessions for clients and their teams.
Actively contribute to the identification of upsell and cross-sell opportunities.
Maintain technical documentation and support materials.
Bachelor’s degree in Engineering, Business, or a related technical field.
Strong technical background with experience in customer-facing roles.
Demonstrated ability to troubleshoot and resolve complex technical issues.
Knowledge of project management principles and practices.
Excellent communication skills, with the ability to explain technical concepts clearly.
Familiarity with enterprise-level client engagement and support.
Proficiency in using CRM and project management software, ideally HubSpot.
Prior experience in B2B technical support roles.
Additional language skills apart from English.
Fluent in English.
• Competitive salary and stock options
• GymPass so you don't sit/work all day
• 15 days of paid annual leave
• Optional fully funded English / Portuguese courses
• Carnet Card: $2,800mxn/mo for groceries and food
• Earn a trip anywhere in the world every 4 years
• Day off during the week of your birthday
If you want to build a ship, don't organize people to collect wood, assign them tasks, and give orders. Instead, teach them to long for the vast and endless sea.
Antoine Saint-Exupery