Customer Success Manager
Customer Success
Account Management
São Paulo, SP
On-site
Why join us
TRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. We’ve fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients.
At TRACTIAN, you'll break boundaries, question convention, and collaborate with top talent to drive real change. As a part of our growth-stage startup, you’ll work alongside the founders, shaping the vision, products, and experiences that will define the future of industrial tech.
Customer at TRACTIAN
The Customer team is the driving factor behind lifetime value, retention and expasion at Tractian. We focus on expanding inside existing customers, crosselling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, Unilever, Suzano, PepsiCo, and others. Every member of our team directly affects the results of our clients. As part of this team, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes.
What you'll do
As a Customer Success Manager, you will lead a team of Customer Success Engineers (CSEs) and oversee the success of all accounts within your portfolio. Your focus will be on driving client retention, optimizing team performance, and ensuring TRACTIAN delivers measurable value to its industrial clients.
Responsibilities
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Manage, mentor, and develop a team of CSEs, ensuring high performance and client satisfaction.
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Oversee all client accounts within your team, maintaining alignment with their maintenance goals and operational needs.
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Collaborate with factory floor teams and decision-makers to ensure seamless implementation of TRACTIAN solutions.
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Analyze team and client performance metrics to identify areas for improvement and drive results.
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Represent TRACTIAN in strategic meetings with large industrial clients, ensuring alignment with their objectives.
Requirements
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Bachelor’s degree in Engineering (Mechanical, Electrical, or Production) or a related field.
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7+ years of experience in industrial environments, with leadership roles in production or maintenance management.
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Proven ability to lead teams, manage complex client portfolios, and deliver measurable results.
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Strong understanding of factory floor dynamics and maintenance strategies.
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Excellent communication and leadership skills, with experience engaging with C-level stakeholders.
COMPENSATION
• Competitive salary and stock options
• Optional fully funded English / Spanish courses
• 30 days of paid annual leave
• Education and courses stipend
• Earn a trip anywhere in the world every 4 years
• Day off during the week of your birthday
• Up to R$1.000/mo for meals and remote work allowance
• Health plan with national coverage and without coparticipation
• Dental Insurance: we help you with dental treatment for a better quality of life.
• Gympass and Sports Incentive: R$300/mo extra if you practice activities
If you want to build a ship, don't organize people to collect wood, assign them tasks, and give orders. Instead, teach them to long for the vast and endless sea.
Antoine Saint-Exupery