Technical Account Manager
Customer Success
Account Management
Remote
Poznań, PL
Why join us
Tractian is the Physical AI for asset-heavy industries, now valued at $1.4B and trusted by more than 2,000 facilities worldwide. We’re taking on the world’s trillion-dollar downtime problem by building the hardware, AI, and software that give frontline workers real control over the machines that run the planet.
Account Management at Tractian
Tractian’s Technical Account Management (TAM) team brings deep industry expertise directly to the plant floor. Our TAMs partner with reliability engineers, maintenance managers, and plant leadership to sharpen maintenance strategy, increase uptime, and turn condition monitoring and predictive maintenance into measurable ROI. As trusted advisors to industry leaders like Tesla, Micron, John Deere, and Bosch, they drive adoption, expand our footprint across every account, and deliver results our customers can see on the bottom line.
What you'll do
As a Technical Account Manager at Tractian you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring customer satisfaction and expansion by driving maintenance operational excellence and enhancing their reliability programs.
Responsibilities
- Support customers in the effective use of Tractian’s solutions, including CBM (Condition-Based Maintenance) and CMMS initiatives, ensuring successful adoption and ongoing value realization.
- Ensure high levels of customer satisfaction and measurable return on investment by coordinating internal teams and managing customer-facing activities.
- Identify opportunities for account growth by delivering strong outcomes, building trusted relationships, and supporting expansion initiatives.
- Lead onboarding and implementation activities, including customer kick-offs, on-site visits when required, and training of key stakeholders to ensure successful deployment and long-term usage.
Requirements
- Customer-focused and business-oriented mindset, with experience working in client-facing roles.
- 5+ years of experience within manufacturing, industrial, or maintenance environments, with a demonstrated track record of improving operational performance.
- Experience managing projects and coordinating cross-functional teams in a structured environment.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.
- Analytical and problem-solving skills, with a focus on continuous improvement and operational efficiency.
- Bachelor’s degree in Engineering or a related technical field, or equivalent professional experience.
- Willingness to travel within the region (and occasionally across Europe, if required) to support customer projects, onboarding, and key milestones.
Bonus Points
- Maintenance specific experience with usage of CBM and CMMS tools;
- Experience in implementing Lean Manufacturing or Six Sigma methodologies
Compensation & Benefits
- Full-time employment with statutory social insurance contributions
- Paid vacation, plus public holidays
- Employee capital plan with employer match
- International travel for company kick-off events at our global headquarters
- Wellhub Membership – Access a wide range of gyms and training programs
- Long-Term Benefit – After four years of service, enjoy a fully funded trip anywhere in the world
If you want to build a ship, don't organize people to collect wood, assign them tasks, and give orders. Instead, teach them to long for the vast and endless sea.
Antoine Saint-Exupery