Technical Support Automation Specialist
Customer Success
Technical Support
São Paulo, SP
On-site
Why join us
TRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. We’ve fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients.
Customer at TRACTIAN
The Customer team is the driving factor behind lifetime value, retention and expasion at Tractian. We focus on expanding inside existing customers, crosselling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, Unilever, Suzano, PepsiCo, and others. Every member of our team directly affects the results of our clients. As part of this team, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes.
What You’ll Do
As a Technical Support Automation Specialist at TRACTIAN, you will serve as the bridge between technical support and automation engineering, providing high-level technical assistance to our clients and ensuring robust integration of our monitoring solutions in industrial environments. You will be responsible for validating, implementing, and maintaining industrial communication systems, integrating PLCs and sensors, interpreting electrical diagrams, and ensuring system performance. You will also act as a technical reference during the implementation and post-implementation phases, supporting both on-site and remote operations.
Responsibilities
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Provide technical support for automation-related issues, ensuring the correct operation and integration of sensors, PLCs, and monitoring platforms.
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Diagnose and resolve complex technical problems involving industrial communication protocols, electrical diagrams, and control systems.
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Interpret and adjust electrical diagrams and PLC logic during installations or support requests.
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Collaborate with Hardware, Data Science, and Product teams to improve hardware-software integration in industrial environments.
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Knowledge of electrical equipment and networks, as well as terminology related to this field and their applications: power factor, phase diagram, consumption, reactive power, phases, etc
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Provide both remote and on-site support to ensure customer satisfaction and reduce downtime.
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Document technical cases, customer interactions, and solutions through our Helpdesk and CRM (HubSpot).
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Assist in identifying technical opportunities for upsell, expansion, or system optimization.
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Share knowledge internally and contribute to the creation of technical documentation related to automation and industrial integration.
Bonus Points
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Fluent in English.
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Previous experience in B2B technical support roles or industrial automation projects.
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Experience with sensor installation and sizing (vibration, temperature, pressure, flow, etc.).
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Knowledge of SCADA/DCS systems and industrial instrumentation.
COMPENSATION
• Competitive salary and stock options
• Optional fully funded English / Spanish courses
• 30 days of paid annual leave
• Education and courses stipend
• Employee Giving
• Earn a trip anywhere in the world every 4 years
• Up to R$1.000/mo for meals and remote work allowance
• Health plan with national coverage and without coparticipation
• Dental Insurance: we help you with dental treatment for a better quality of life.
• Gympass and Sports Incentive: R$300/mo extra if you practice activities
If you want to build a ship, don't organize people to collect wood, assign them tasks, and give orders. Instead, teach them to long for the vast and endless sea.
Antoine Saint-Exupery