Senior Field Service Engineer
Customer Success
Remote
Atlanta, GA • Chicago, IL • Austin, TX
Why join us
Tractian is the Physical AI for asset-heavy industries, now valued at $1.4B and trusted by more than 2,000 facilities worldwide. We’re taking on the world’s trillion-dollar downtime problem by building the hardware, AI, and software that give frontline workers real control over the machines that run the planet.
Field Engineering at Tractian
Tractian’s Field Engineering team brings our technology to life on the plant floor. Our engineers install, commission, and optimize our sensors and systems inside some of the most demanding industrial environments in the world, turning a signed contract into a working solution that delivers value from day one. Working on-site with maintenance and operations teams at industry leaders like Tesla, Micron, John Deere, and Bosch, they make sure every deployment is fast, reliable, and built to last.
What you'll do
As a Field Engineer, you will be the face of our company at client locations, responsible for installing our products, providing on-site support, and ensuring their long-term success. You’ll work directly with maintenance technicians, mechanics, electricians, reliability engineers, and plant leadership to install, configure, and successfully implement Tractian’s hardware and software solutions.
This is a field-based role for someone who enjoys solving technical problems, working with industrial equipment, and interacting directly with customers. You’ll visit manufacturing and industrial facilities, evaluate equipment, develop installation plans, install sensors and gateways, troubleshoot technical issues, train customers, and ensure projects are completed safely and successfully.
FSEs are expected to take ownership of their projects, work independently in the field, and represent Tractian professionally at customer sites.
Responsibilities
- Lead onsite installations and implementations of Tractian’s hardware and software solutions.
- Evaluate customer facilities and equipment to develop sensor deployment and installation plans.
- Install, configure, and commission vibration sensors, gateways, and related hardware.
- Work directly with maintenance, reliability, engineering, operations, and plant leadership teams.
- Troubleshoot mechanical, electrical, hardware, software, connectivity, and installation issues.
- Independently manage onsite projects and make appropriate technical decisions in the field.
- Train customers on Tractian’s technology and implementation best practices.
- Build strong relationships with customers and serve as a trusted technical resource.
- Coordinate project execution with internal teams, customer stakeholders, contractors, and onsite resources.
- Manage installations from initial site assessment through completion.
- Document project activities, installations, equipment information, and customer interactions in CRM systems.
- Follow customer safety requirements, site procedures, and Tractian installation standards.
Requirements
- Hands-on experience in field service, industrial maintenance, manufacturing, reliability, mechanical, electrical, automation, heavy equipment, or a related technical field.
- Experience installing, troubleshooting, maintaining, or servicing industrial equipment or rotating equipment.
- Strong mechanical and electrical aptitude with demonstrated problem-solving skills.
- Experience working in manufacturing, industrial, or other technical environments.
- Ability to interpret technical documentation, equipment manuals, schematics, or installation instructions.
- Ability to work independently, manage multiple projects, and make sound technical decisions in the field.
- Strong communication and customer-facing skills with the ability to explain technical concepts and train customers.
- Ability to comply with customer safety requirements and applicable site procedures.
- Proficiency with technical documentation and CRM software.
- Ability and willingness to travel 50% throughout North America weekly.
Bonus Points
- Certifications in electrical, mechanical, or related fields.
- Experience with vibration analysis, vibration monitoring, or predictive maintenance.
Compensation & Benefits
- Competitive Compensation
- Premium Medical, Dental, and Vision Coverage
- Paid Time Off (PTO): 15 Days
- 401(k) Retirement Plan
- Wellhub Membership - Access a wide range of gyms and training programs.
- Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.
If you want to build a ship, don't organize people to collect wood, assign them tasks, and give orders. Instead, teach them to long for the vast and endless sea.
Antoine Saint-Exupery