Senior Field Service Engineer
Customer Success
Remote
Atlanta, GA • Los Angeles, CA • Chicago, IL • San Diego, CA • Austin, TX
Why join us
TRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. We’ve fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients.
Customer at TRACTIAN
The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers.
What you'll do
As a Field Engineer, you will be the face of our company at client locations, responsible for installing our products, providing on-site support, and ensuring their long-term success. You’ll work directly with maintenance technicians, mechanics, electricians, reliability engineers, and plant leadership to install, configure, and successfully implement TRACTIAN’s hardware and software solutions.
This is a field-based role for someone who enjoys solving technical problems, working with industrial equipment, and interacting directly with customers. You’ll visit manufacturing and industrial facilities, evaluate equipment, develop installation plans, install sensors and gateways, troubleshoot technical issues, train customers, and ensure projects are completed safely and successfully.
FSEs are expected to take ownership of their projects, work independently in the field, and represent TRACTIAN professionally at customer sites.
Responsibilities
- Lead onsite installations and implementations of TRACTIAN’s hardware and software solutions.
- Evaluate customer facilities and equipment to develop sensor deployment and installation plans.
- Install, configure, and commission vibration sensors, gateways, and related hardware.
- Work directly with maintenance, reliability, engineering, operations, and plant leadership teams.
- Troubleshoot mechanical, electrical, hardware, software, connectivity, and installation issues.
- Independently manage onsite projects and make appropriate technical decisions in the field.
- Train customers on TRACTIAN’s technology and implementation best practices.
- Build strong relationships with customers and serve as a trusted technical resource.
- Coordinate project execution with internal teams, customer stakeholders, contractors, and onsite resources.
- Manage installations from initial site assessment through completion.
- Document project activities, installations, equipment information, and customer interactions in CRM systems.
- Follow customer safety requirements, site procedures, and TRACTIAN installation standards.
Requirements
- Hands-on experience in field service, industrial maintenance, manufacturing, reliability, mechanical, electrical, automation, heavy equipment, or a related technical field.
- Experience installing, troubleshooting, maintaining, or servicing industrial equipment or rotating equipment.
- Strong mechanical and electrical aptitude with demonstrated problem-solving skills.
- Experience working in manufacturing, industrial, or other technical environments.
- Ability to interpret technical documentation, equipment manuals, schematics, or installation instructions.
- Ability to work independently, manage multiple projects, and make sound technical decisions in the field.
- Strong communication and customer-facing skills with the ability to explain technical concepts and train customers.
- Ability to comply with customer safety requirements and applicable site procedures.
- Proficiency with technical documentation and CRM software.
- Ability and willingness to travel 50% throughout North America weekly.
Bonus Points
- Certifications in electrical, mechanical, or related fields.
- Experience with vibration analysis, vibration monitoring, or predictive maintenance.
Compensation & Benefits
- Competitive Salary
- Premium Medical, Dental, and Vision Coverage
- Paid Time Off (PTO): 15 Days
- 401(k) Retirement Plan
- Wellhub Membership - Access a wide range of gyms and training programs.
- Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities.
- Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.
See also
Tractian Ranked #24 Fastest-Growing Company in North America
Read More
If you want to build a ship, don't organize people to collect wood, assign them tasks, and give orders. Instead, teach them to long for the vast and endless sea.
Antoine Saint-Exupery