IT Specialist
Business Operations
IT
São Paulo, SP
On-site
Why join us
TRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. We’ve fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients.
At Tractian, our IT team is the backbone of our operations, ensuring that every employee has the technology and support they need to do their best work. Our team collaborates to build and maintain a high end and robust environment of infrastructure, platforms and assets.
What you'll do
As an IT Specialist, you will be responsible to be the technical authority for our team, guaranteeing the stability, security, and efficiency of our entire environment and processes.
Responsibilities
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Act as the go-to expert and escalation point for our ~400 users, resolving complex Tier 2/3 technical challenges across hardware, software, and networks.
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Own and manage our IT infrastructure, including networking (LAN/WAN, Wi-Fi, VPN), servers, and telecommunications.
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Administer our Google Workspace environment in partnership with the IAM team to ensure seamless productivity and security.
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Master our mixed-OS environment, providing expert-level support for both Windows and macOS systems.
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Implement and enforce IT security policies and best practices, managing endpoint security (EDR), firewalls, and data backup and recovery systems.
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Oversee the full lifecycle of our IT assets, from procurement and vendor management to deployment and tracking.
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Lead small to medium-sized IT projects, develop comprehensive documentation, and mentor the IT analysts to foster their growth.
Requirements
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Experience: 5+ years in an IT support or systems administration role, supporting an environment of 200+ users.
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Expert-level proficiency in managing and troubleshooting Microsoft Windows (10/11, Azure AD) and Apple macOS.
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Proven experience as a Google Workspace administrator.
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Strong understanding of TCP/IP networking concepts (DNS, DHCP, VPN, LAN/WAN).Hands-on experience with endpoint security, firewalls, and data backup solutions.
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Fluency in English.
Would be a Plus
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Bachelor’s degree in Information Technology, Computer Science, or a related field.
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Professional certifications such as Google Workspace Administrator, Fortinet NSE, ITIL, etc.
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Experience with scripting languages (e.g., PowerShell, Bash) for automation.
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Experience with MDM solutions (e.g., JumpCloud, Jamf, Microsoft Intune).
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Familiarity with cloud platforms like AWS or Azure.
COMPENSATION
• Competitive salary and stock options
• Optional fully funded English / Spanish courses
• 30 days of paid annual leave
• Education and courses stipend
• Employee Giving
• Earn a trip anywhere in the world every 4 years
• Up to R$1.000/mo for meals and remote work allowance
• Health plan with national coverage and without coparticipation
• Dental Insurance: we help you with dental treatment for a better quality of life.
• Gympass and Sports Incentive: R$300/mo extra if you practice activities
If you want to build a ship, don't organize people to collect wood, assign them tasks, and give orders. Instead, teach them to long for the vast and endless sea.
Antoine Saint-Exupery