Senior Field Service Engineer
Customer Success
Field Engineering
Chicago, IL
Hybrid
Why join us
TRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. We’ve fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients.
At TRACTIAN, you'll break boundaries, question convention, and collaborate with top talent to drive real change. As a part of our growth-stage startup, you’ll work alongside the founders, shaping the vision, products, and experiences that will define the future of industrial tech.
Customer at TRACTIAN
The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers.
What you'll do
As a Field Service Engineer, you will be the face of our company at client locations, responsible for the installation of our products and providing on-site support. Your role requires a blend of technical prowess and customer service skills to ensure successful setup, maintenance, and troubleshooting of our solutions, fostering positive client relationships and technical reliability.
Responsibilities
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Perform on-site installation and configuration of our software and hardware solutions.
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Train clients on the proper use and maintenance of installed products.
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Provide on-site technical support and troubleshooting as required.
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Coordinate with production teams to ensure timely delivery and setup of materials.
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Document installation processes and client interactions in HubSpot CRM.
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Revisit sites for routine maintenance checks and client follow-ups.
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Ensure compliance with safety regulations and company installation standards.
Requirements
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Solid experience with on-site installations and support in a tech environment.
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Knowledge of mechanical and electrical systems relevant to our products.
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Strong organizational and time management skills.
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Ability to work independently and manage on-site responsibilities effectively.
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Excellent interpersonal skills and the ability to provide training to clients.
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Proficiency in technical documentation and CRM software.
Bonus Points
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Certifications in electrical, mechanical, or related fields.
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Willingness to travel extensively for installations and support.
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Fluent in English.
COMPENSATION
• Competitive Salary
• Premium Medical, Dental, and Vision Coverage
• Paid Time Off (PTO): 15 Days, plus 11 paid holidays
• 401(k) Retirement Plan, 1% match
• Language Learning Opportunities - Take advantage of optional, fully funded Spanish or Portuguese courses to enhance your skills and global reach.
• Birthday Time Off - Celebrate your birthday with a paid day off during your birthday week.
• Gympass Membership - Access a wide range of gyms and training programs.
• Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities.
• Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.
If you want to build a ship, don't organize people to collect wood, assign them tasks, and give orders. Instead, teach them to long for the vast and endless sea.
Antoine Saint-Exupery