Hardware Troubleshooting Technician
Research and Development
Hardware Engineering
São Paulo, SP
On-site
Why join us
TRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. We’ve fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients.
Hardware at TRACTIAN
The Hardware team is responsible for designing and improving our IoT devices, dealing with every step of the development process, ranging from PCB design, firmware programming, case design, validations and certifications, always aiming to build trustworthy products that can be produced at a mass scale.
What you'll do
As a Hardware Troubleshooting Technician, you will play a key role in analyzing, diagnosing, and resolving failures in our devices, ensuring the reliability and quality of our solutions. You will collaborate with cross-functional teams to identify root causes, document findings, and contribute to continuous improvements in processes and products. Your hands-on expertise with electronics, mechanics, and measurement tools will be essential to deliver effective outcomes.Responsibilities
- •
Troubleshoot and diagnose: Perform in-depth analyses of electronic and mechanical devices, identifying failures following detection standards.
- •
Acceptance testing: Execute acceptance tests on electronic and mechanical devices.
- •
Documentation: Record written and photographic evidence, document occurrences in specialized software, and maintain detailed reports.
- •
Collaboration: Work closely with Logistics, Quality, R&D, and Operations teams to understand failures, propose solutions, and support root cause investigations.
- •
Inventory & lab management: Organize and maintain the physical and digital inventory of returned devices and those awaiting disposal, while ensuring the lab remains clean, organized, and fully operational.
- •
Continuous improvement: Propose and implement improvements to optimize processes and team routines.
- •
Technical expertise: Operate instruments such as oscilloscopes, multimeters, logic analyzers, microscopes, and other diagnostic tools.
- •
Communication: Actively participate in team and department meetings, presenting results and aligning actions with leadership.
Requirements
- •
Completed Technical Degree in Electronics.
- •
Proven professional experience in electronics troubleshooting, repair, or related areas.
- •
Enrollment in a Bachelor's degree program in Electrical Engineering, Computer Engineering, or a related field.
- •
Knowledge of electronic circuits, components, and schematic reading.
- •
Understanding of mechanical manufacturing processes and basic concepts of hardware and firmware.
- •
Ability to interpret electronic technical documents (datasheets, schematics, PCB Gerbers) and mechanical documents (2D technical drawings and work instructions).
- •
Hands-on experience with measurement and diagnostic instruments (oscilloscopes, multimeters, logic analyzers, microscopes, etc.).
- •
Intermediate English fluency.
- •
Live or have availability to move to Sao Paulo.
Bonus Points
- •
Experience with scripting languages such as Python.
- •
Basic knowledge of programming languages such as C.
- •
Experience with other low-level programming languages.
- •
Fluency in English proficiency.
COMPENSATION
• Competitive salary and stock options
• Optional fully funded English / Spanish courses
• 30 days of paid annual leave
• Education and courses stipend
• Employee Giving
• Earn a trip anywhere in the world every 4 years
• Up to R$1.000/mo for meals and remote work allowance
• Health plan with national coverage and without coparticipation
• Dental Insurance: we help you with dental treatment for a better quality of life.
• Gympass and Sports Incentive: R$300/mo extra if you practice activities
If you want to build a ship, don't organize people to collect wood, assign them tasks, and give orders. Instead, teach them to long for the vast and endless sea.
Antoine Saint-Exupery