IT Manager
Strategic Projects
Tech & Engineering
São Paulo, SP
On-site
Why join us
TRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. We’ve fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients.
At TRACTIAN, you'll break boundaries, question convention, and collaborate with top talent to drive real change. As a part of our growth-stage startup, you’ll work alongside the founders, shaping the vision, products, and experiences that will define the future of industrial tech.
At Tractian, we don’t just create products. We create products, services, and experiences that redefine what customers expect to revolutionize manufacturing. We are committed to pushing the boundaries of innovation with a focus on precision and efficiency. By staying at the forefront of emerging technologies and market trends, we ensure our creations are in sync with the demands of modern consumers. From hardware to software, our dedication to optimization and performance excellence sets us apart.
As an IT Manager you’ll be responsible for managing the technological infrastructure and resources necessary to ensure that IT services and operations function efficiently, securely, and in alignment with organizational policies, while supporting the implementation of security controls defined by the Security team.
Responsibilities
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Develop and implement strategies to optimize IT infrastructure and internal processes to better support business areas.
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Ensure the integrity, availability, and performance of systems, networks, and servers.
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Structure and manage the IT inventory, tracking and cataloging IT assets (including hardware, software, operating systems, and licenses).
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Standardize, scale, optimize, and manage the lifecycle of IT equipment used by employees (provisioning, revocation, returns, certificates, device disposal, information wipe, records, logistics, etc.).
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Manage IT projects by defining goals, priorities, and deliverables within deadlines and budgets.
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Implement endpoint and asset monitoring to enforce security policies and prevent shadow IT, ensuring all devices are monitored.
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Manage physical IT infrastructure, including CFTV issues, of all offices and the factory.
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Manage telecommunication services (networks, devices, contracts, etc.).
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Select and manage IT vendors to ensure they meet contractual requirements related to quality andperformance.
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Manage the IT team to efficiently support all the headquarters.
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Manage MDM (Apple Business, Intune, etc.) and ITSM tools.
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Implement new technologies to improve IT operational efficiency.
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Handle with EDR SentinelOne according to tasks defined by Security Team.
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Manage hardware and software upgrade projects, prioritizing compatibility with security requirements and policies for logical access.
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Participate in the development of business continuity and disaster recovery plans, ensuring redundant infrastructure availability to minimize downtime.
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Elaborate and document IT procedures, also implement training/guidance material aligned with ISO 27002 and other applicable standards and regulations.
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Collaborate with audits and internal inspections related to IT services.
Requirements
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Bachelor's degree in Information Systems, Software Engineering, Computer Science or related fields.
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5+ years of experience in IT infrastructure, with solid knowledge in network management, servers, asset management and information security.
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Ability to prioritize, be proactive and solve problems under strict deadlines.
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Communication and organizational skills, with a hands-on profile.
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Experience with IT service management (ITSM) tools.
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Experience with MDM tools (Apple Business, Intune, etc.).
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Knowledge of SentinelOne.
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Knowledge and experience in applying ISO 27002 controls.
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Advanced English.
COMPENSATION
• Competitive salary and stock options
• Optional fully funded English / Spanish courses
• 30 days of paid annual leave
• Education and courses stipend
• Earn a trip anywhere in the world every 4 years
• Day off during the week of your birthday
• Up to R$1.000/mo for meals and remote work allowance
• Health plan with national coverage and without coparticipation
• Dental Insurance: we help you with dental treatment for a better quality of life.
• Gympass and Sports Incentive: R$300/mo extra if you practice activities
If you want to build a ship, don't organize people to collect wood, assign them tasks, and give orders. Instead, teach them to long for the vast and endless sea.
Antoine Saint-Exupery